IT Help Desk Specialist

Our requirements: • Bachelor’s degree; • 3 years of experience in IT Help Desk; • Strong knowledge of Windows environment, basic knowledge of apple operating system and devices; • Practical understanding of IT infrastructure; • Fluent Azerbaijani and Russian. English is desirable; • Excellent verbal and written communication skills; • Problem solving skills; • Good organizational skills; • Attention to detail; • Ability to work well in a team. Key accountabilities: • Provide helpdesk support and resolve problems to the end user’s satisfaction; • Monitor and respond quickly and effectively to requests received through the IT helpdesk; • Modify configurations, utilities, software default settings, etc.

for the local workstation; • Assist with onboarding of new users; • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment; • Install, test and configure new workstations, peripheral equipment and software; • Maintain inventory of all equipment, software; • Report issues to the Service Desk for escalation; • Manage PC setup and deployment for new employees using standard hardware, images and software; • Perform timely workstation hardware and software upgrades as required. How to apply: Please send your resume to [email protected] and make sure to indicate “IT Help Desk Specialist” in the subject line. Deadline – October 13, 2018.