Job Description
Department: Operations and Control
Division: Contact Center
Job title: Call Centre - Operator
Scope of position / Strategic Responsibility
Responsible for providing services to external and internal customers (e.g. calls from Branches) over the telephone to advice, support customers and potential customers, provide informational functions, and offer Bank’s products to the clients
Functional Responsibilities
Handle incoming customer calls (informational and operational functions) / Providing with all necessary information on customer service, tariffs, procedures
Respond on internal queries from other departments and bank’s branches
Providing a high quality of customer service and ensuring maximum clients satisfaction at all times
Receive customer complaints, ensuring appropriate registration and redirection to the relevant departments/staff for responding
Work with customers’ complaints and wishes / Proper direction of customers’ requests / monitoring complaints process / provide feedbacks to customers
Other job characteristics
Minimal level of relevant experience:
- 2 years (preferably in bank environment)
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
Languages: Perfect Knowledge of Azerbaijani, English, Russian
E - mail : [email protected]
Department: Operations and Control
Division: Contact Center
Job title: Call Centre - Operator
Scope of position / Strategic Responsibility
Responsible for providing services to external and internal customers (e.g. calls from Branches) over the telephone to advice, support customers and potential customers, provide informational functions, and offer Bank’s products to the clients
Functional Responsibilities
Handle incoming customer calls (informational and operational functions) / Providing with all necessary information on customer service, tariffs, procedures
Respond on internal queries from other departments and bank’s branches
Providing a high quality of customer service and ensuring maximum clients satisfaction at all times
Receive customer complaints, ensuring appropriate registration and redirection to the relevant departments/staff for responding
Work with customers’ complaints and wishes / Proper direction of customers’ requests / monitoring complaints process / provide feedbacks to customers
Other job characteristics
Minimal level of relevant experience:
- 2 years (preferably in bank environment)
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
Languages: Perfect Knowledge of Azerbaijani, English, Russian
E - mail : [email protected]
